Sadly for the first time in our 38 year history, SunFest is canceled.
Why was SunFest canceled?
Today SunFest 2020 joins the list of events impacted by the COVID-19 situation. After Governor Desantis’ direction regarding mass gatherings we met with officials from the City of West Palm Beach and agreed that canceling was in the best interest of public health and safety. Unfortunately, postponing until later this year was not a viable option given a number of factors including site availability, artists scheduling, and hurricane season.
Why didn’t you reschedule?
Unfortunately, postponing until later this year was not a viable option given a number of factors including site availability, artists scheduling, and hurricane season.
What do I do with my ticket?
Plan to use it for SunFest 2021! The festival is scheduled for April 29 – May 2, 2021. Your ticket will be valid for next year and you will not be subject to an annual price increase.
What if I can’t use it next year?
We hope you will hold on to it in the event your plans change, or gift it to a friend. If a refund is required see the details provided by our ticketing company’s email sent 3/16/2020. If you did not recieve the email from our ticket company, Complete Ticket Solutions. Please email us at tickets@sunfest.com with your Order Number. Refund requests must be submitted by April 30, 2020, and your credit card used for purchase will be credited less service fees.
How do I get a refund for tickets purchased on SunFest.com?
Tickets purchased directly through SunFest will be valid for SunFest 2021. If you are unable to hold on to your ticket for next year, you may request a refund. Each ticket purchaser will be sent an email coming directly from our ticket company, Complete Ticket Solutions. This email will contain the steps to follow to process this refund. Refund requests must be submitted by April 30, 2020, and your credit card used for purchase will be credited less service fees. This includes GovX purchases. All Stand tickets will receive an automatic refund.
Why will service fees not be refunded?
SunFest works with a ticketing company to provide an on-line service. This service was performed when you placed your order. These fees cannot be recouped. We are doing our best to make up for this unfortunate cancelation which was out of our control. An option we have offered to help eliminate this cost to you, is to allow you to keep your ticket(s) for SunFest 2021 therefore, eliminating any new fees for next year.
How long will a refund process take?
We are doing our best to get refunds processed as quickly as posible. The deadline to submit a refund request is April 30, 2020. We will begin processing refunds in the order by which they were received. Please be patient with us but we are aiming to process refunds within 7 business days of your request and the credit shown on your card generally takes 48-72 hours after processing.
What if I bought my ticket at Costco, Festicket or Groupon?
Costco – Tickets purchased at Costco, please return your tickets to a Costco Warehouse by August 1, 2020, to receive a full refund. Tickets purchased at Costco are NOT valid for SunFest 2021.
Groupon –Tickets purchased via Groupon will be automatically refunded via their system. Groupon tickets will NOT be valid for SunFest 2021. You do not need to do anything further to receive a refund. You can contact Groupon directly via their customer service page.
Festicket – Tickets purchased via Festicket will be valid for SunFest 2021. If a refund is required the process will be outlined by Festicket who will be reaching out to customers directly regarding their refund process. Contact Festicket via their customer service page.
I received my ticket as a donation or auction item, what do I do?
2020 complimentary tickets will not be valid for 2021. Please contact the agency or organization you received your tickets from if you have further questions.