Team SunFest Info

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Team SunFest Common Questions

Gates are almost open. It’s very exciting. Our customers often ask questions to the first person they see, so here are some commonly asked questions.

Thank you for making SunFest a vibrant part of the community and a fun event to attend.

Where can I find the _____?

Patrons will look for you to know “all”. When you arrive at your assignment, locate the nearest bathroom, ATM, beverage or food cart, and info center. You can consult the map on our SunFest App. If you do not know the answer, help them reach the closest SunFest Info Center to get the answers they need.

What time (or where) does _____ play?

An electronic schedule can be found on our SunFest App or on SunFest.com. There is also signage posted at kiosks adjacent to the guest services booths at the Datura and Fern intersections on Flagler.

Who gets all the money?

SunFest is a nonprofit organization that works on a break-even budget. If proceeds are realized, the money goes back into the festival, into a rain contingency fund, or to support SunFest Spotlight community outreach programs.

Who takes complaints or suggestions?

After seeing what you can do to help, inform the patron that guest comment cards are available at SunFest Info Centers.

Where is lost and found?

Lost and found items may be dropped off or inquired about at our SunFest Info Centers.

If you are asked any questions that you cannot answer, please accompany the guest to a supervisor or find a SunFest Info Center volunteer who may be able to help.

Things to Know Before the Event

SunFest Bag Policy

Bags No Larger Than 12X12X6 Will Be Permitted On Site
No Backpacks
For a complete list of what is allowed at Sunfest, CLICK HERE.

What to Bring

Comfortable Shoes
Sunscreen
State Issued ID
Your Shift Confirmation Email
Volunteer Parking Pass (will be emailed to all volunteers, the day before their scheduled shift)

Where to Go

Volunteer Parking is at the Judicial Center Garage and will require your volunteer parking pass. Parking passes will be sent out the day prior to your shift and are a one-time electronic pass.
Trolley Transportation From The Judicial Center Garage To Volunteer Headquarters Is Provided (Schedule Below)
Friday 10am-1am
Saturday – Sunday 8:30am-1:30am
All Volunteers Must Check In At Volunteer Headquarters Upon Arrival. Volunteer HQ is located near the Fern Street Gate – follow the signs on the sidewalk near the gate.

What to Expect

There Will Be Traffic So Please Arrive Early, Allowing At Least 30 Minutes For Parking And Checking In
1 Meal Will Be Provided For You Before Or After Your Shift
1 Sunfest Volunteer Shirt Will Be Given To You At Check-In
Community Service Can Be Collected At Volunteer Headquarters