Welcome to the website or mobile application of SunFest. The following policies apply to all tickets purchased for SunFest. By purchasing through SunFest.com, SunFest ticket outlets, SunFest gates or SunFest Store you have acknowledged Complete Ticket Solutions terms and conditions and SunFest Ticket Policies. SunFest reserves the right to make modifications to this policy at any point of time.
Any ticket purchased from a source other than an authorized SunFest ticket outlet could be counterfeit. Tickets purchased from non-authorized third party resellers could contain invalid bar codes. Holders of tickets with invalid bar codes will not be admitted. It is strongly recommended that you purchase tickets directly through SunFest, SunFest authorized partners or from the SunFest box office to ensure ticket authenticity.
Tickets purchased via SunFest.com will appear as a charge on your credit card statement from Complete Ticket Solutions. All tickets purchased online or by phone will include order fees. Per ticket order fees will be waived for SunFest admission tickets (1, 2 and 4 day passes) when purchased in the SunFest Store. All other ticket types and upgrades will incur a service fee. SunFest reserves the right to limit the number of tickets purchased.
Delivery methods for online and phone purchases are print at home, mobile ticket download or standard mail. When ordering tickets in the SunFest store, the customer will receive printed tickets at time of purchase unless otherwise notified by SunFest Staff.
All sales are final. No ticket guarantees viewing at any stage unless it is a Stand ticket. Please review your purchase carefully before ordering your tickets. SunFest is a rain or shine event. No refunds will be given due to inclement weather. No refunds or exchanges are given for lost, stolen, damaged or destroyed tickets. Verify the date, time and ticket type is correct on your order before completing the purchase.
Stand Tickets: In the event that a music headliner cancels, you may be eligible for a full refund or exchange for a Stand Ticket purchase only. No refund will be issued for the admission ticket. If a credit card was used to make the purchase, then only that credit card will receive the refund. SunFest or Complete Ticket Solutions will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.
Performers are subject to change or cancellation at any time without notice. No refund will be issued if any performer or scheduled event is canceled or rescheduled. SunFest will publish any changes regarding stage location or performance time via SunFest.com, the SunFest App, and email should you have purchased a ticket from SunFest.com.
During the festival, General Admission tickets (1 and 2 day) are available for upgrade to a multi-day (4 Day) ticket at the Ticket Center booth located inside the festival at the corner of South Clematis and Flagler Drive. Complimentary tickets are not available for upgrade.
As of April 28th, customers purchasing a ‘one day’ ticket will have the option to select a Thursday-Friday (May 2 & 3) ticket or a Saturday-Sunday ticket (May 4 & 5) based on established gate pricing. Anyone who has purchased a Thursday-Friday ticket will be able to attend Saturday or Sunday at an additional cost and should visit a SunFest gate for this upgrade. Anyone who purchases a Saturday-Sunday ticket and attends Thursday or Friday will not be issued a refund but will be admitted.
Unlawful resale of tickets, attempted resale, counterfeit or copies of tickets is grounds for seizure and cancellation without compensation. In addition, SunFest reserves the right to restrict or deny ticket purchasing privileges to anyone that is determined to be, or has been, in violation of these policies. Because SunFest cannot guarantee the authenticity of tickets purchased from any non-authorized third party resellers (such as brokers or individuals), it is recommended that you purchase tickets directly through SunFest, SunFest.com, and SunFest authorized partners or from the SunFest box office to ensure ticket authenticity.
A ticket shall not be used for advertising, promotions, contests or sweepstakes unless formal written authorization is given by SunFest. Provided that even if such consent is obtained, any use of SunFest’s trademarks and other intellectual property is subject to SunFest’s consent.
Discount Codes must be applied to the order prior to purchase of tickets. Discount codes may not be applied to tickets already purchased. Discount codes have restrictions to use during a certain time period. SunFest reserves the right to limit the amount of tickets that are purchased with a discount code.
When purchasing tickets on SunFest.com, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. SunFest reserves the right to cancel any or all orders and tickets without notice if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
You and your belongings may be searched upon entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. List of items not allowed inside SunFest can be found here: https://www.SunFest.com/allowed
By purchasing a ticket to SunFest, a public event, you agree that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to SunFest to utilize your name, image, likeness, acts, poses, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after event) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
SunFest reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with SunFest rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused. A ticket is not redeemable for cash.
All tickets will be scanned when entering the festival. Once your ticket is scanned it is voided for additional scans on that day. Multi-day tickets will scan one time per day. Any ticket that is duplicated will be voided. SunFest allows re-entry as long as the original ticket is presented along with a hand stamp. Please review specific re-entry procedures posted at gates. Please note, Waterfront Hospitality and Club SunFest requires a wristband for re-entry in addition to the hand stamp.
Credentials: Scannable event credentials require a hand stamp in addition to presenting the credentials for re-entry to the grounds.
Ticketholder voluntarily assumes all risks incidental to festival attendance.