SunFest Ticket Policy

Welcome to the website or mobile application of SunFest. The following policies applies to all tickets purchased for SunFest. By purchasing through SunFest.com, SunFest ticket outlets, SunFest gates or SunFest Store you have acknowledged the terms and conditions of Complete Ticket Solutions https://tickets.completeticketsolutions.com/ArticleMedia/Images/CTS/privacyterms/terms.html  and SunFest Ticket Policies. SunFest reserves the right to make modifications to this policy at any point of time.

Payment / Fees

Tickets purchased via SunFest.com will appear as a charge on your credit card statement from Complete Ticket Solutions. All tickets purchased online or by phone will include order fees. No per ticket/order fee will be charged for tickets purchased in the SunFest Store. SunFest reserves the right to limit the number of tickets purchased. Delivery methods available for online purchases are print at home, standard mail and mobile ticket download.

Any ticket purchased from a source other than an authorized SunFest ticket outlet could contain an invalid bar code or be counterfeit, and are often priced significantly higher. Holders of tickets with invalid bar codes will not be admitted.

Refunds, Exchanges, Cancellations

Please review your purchase carefully before ordering you tickets. All sales are final. SunFest is a rain or shine event. No refunds will be given due to inclement weather. No refunds or exchanges are given after a ticket has been issued or for lost, stolen, damaged or destroyed tickets. Verify the date, time and ticket type is correct. In the event that a music headliner cancels, you may be eligible for a full refund or exchange for a Stand Ticket purchase only. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. SunFest or Complete Ticket Solutions will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.

Performer Subject to Change

Performers are subject to change or cancellation at any time without notice. No refund will be owed if any performer or any other scheduled performance is changed or canceled and the event still occurs. If a stage or performance time changes for a certain performer SunFest will publish changes via sunfest.com, the SunFest App, and email should you have purchased a ticket from sunfest.com.

Ticket Upgrade

General Admission tickets (1 and 2 days) are available for upgrade to either a 2 or 5 day at the Ticket Center booth inside the festival at the corner of South Clematis and Flagler Drive. Complimentary tickets are not available for upgrade.

Unlawful Re-Sale of Tickets

Unlawful resale of tickets or attempted resale, counterfeit or copies of tickets is grounds for seizure and cancellation without compensation. In addition, SunFest reserves the right to restrict or deny ticket purchasing privileges to anyone that is determined to be, or has been, in violation of these policies. Because SunFest cannot guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), it is recommended that you purchase tickets directly through SunFest, SunFest authorized partners or from the SunFest box office to ensure ticket authenticity.

Ticket Promotions

A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by SunFest, provided that even if such consent is obtained, any use of SunFest’s trademarks and other intellectual property is subject to SunFest’s consent.

Discount Codes

Discount Codes are accepted prior to purchasing a ticket to attend SunFest. Discount codes may have restrictions to use during a certain time period. SunFest reserves the right to limit the amount of tickets that are purchased with a discount code. After an order has been submitted, discount codes may not be applied to tickets already purchased.

Ticket Limits

When purchasing tickets on sunfest.com, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. SunFest reserves the right to cancel any or all orders and tickets without notice if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Experiencing Problems Printing Your Tickets?

For any issues printing or downloading your ticket purchase please click the link below.
https://completeticketsolutions.com/avimages/No_Print/No_Print_SUN.html

Subject to Search

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. List of items not allowed inside SunFest can be found here: http://www.sunfest.com/allowed

Recording and Transmission

By purchasing a ticket to SunFest, a public event, you agree that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to SunFest to utilize your name, image, likeness, acts, poses, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after event) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

Ejection and Cancellation, No Redemption Value

SunFest reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with SunFest rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused. A ticket is not redeemable for cash.

Festival Entry Gates and Reentry to Event

All tickets will be scanned when entering festival. Once your ticket is scanned it is voided for additional scans on that day. Multi day tickets will scan one time per day. Any ticket that is duplicated will be voided for entry. SunFest allows re-entry back into the festival. A hand stamp and your original ticket will be required. Please review specific re-entry procedures posted at gates. Waterfront Hospitality and Club SunFest also requires wristband for re-entry in addition to hand stamp. Scannable event credentials require hand stamp in addition to presenting of credential. No ticket guarantees viewing at any stage unless it is a Stand ticket.

Assumption of Risk

Holder of ticket voluntarily assumes all risks incidental to festival attendance.