We are so excited to have you join us for SunFest!
Trouble finding your tickets? No problem!
Access your tickets in your email
Try typing “squadup” into your Email application’s search window and see if it locates the original email.
The sender of the tickets would have been SquadUp <[email protected]> with a PDF attachment called “ticket-000000000.pdf”.
You may also want to check all spam and junk folders. These types of attachments get filtered into those folders from time to time.
Access your tickets on SquadUp.com
I Already have a SquadUp Account
From your Web Browser:
Go to squadup.com and login with your username and password. Once logged in, it will take you directly to the ticket page where you can view current and past orders of your ticket(s). Click on the drop-down arrow on the left-hand side of the screen. From there, click on “Download Ticket.” You will need to open this file using Adobe Acrobat reader.
From the SquadUp App:
Click on “Login to Retrieve Tickets,” then login with your username and password or sign in with Facebook. Once logged in, your ticket(s) will be in the tickets tab of the menu bar at the bottom of your screen. Click on the event and you will see your QR Code appear!
I Do Not have a SquadUp Account
*Please note you do not need a SquadUp Account to access your tickets
Follow these instructions if you would like to create a SquadUp Account
From your Web Browser:
Go to squadup.com and create an account with your email address that you used when purchasing the ticket(s). Once logged in, it will take you directly to the ticket page where you can view current and past orders of your ticket(s). Click on the drop-down arrow on the left-hand side of the screen. From there, click on “Download Ticket.” You will need to open this file using Adobe Acrobat reader.
From the App Store:
On your device search “SquadUp” and download the App. Create an account with your email address that you used when purchasing the ticket(s). Once logged in, your ticket(s) will be in the tickets tab of the menu bar at the bottom of your screen. Click on the event and you will see your QR Code appear!
Still Having Trouble? Call or email us and we will help you!
Call us at 800-SUNFEST and a representative will send your tickets right away.
Our offices are open M-F 9:00am – 5:00pm.
Email us at [email protected] and a representative will promptly send you your tickets.
Email requests are generally responded to within 3 hours at any time of the day, and guaranteed not to go more than 48 hours without a response. Please be sure to reference the first and last name and/or email address on the order, so we can assist you as easily as possible.
Any time we resend your tickets, the sender will be SquadUp <[email protected]>.
Your tickets will be in a PDF attachment called “ticket-000000000.pdf”. You will need to open this file using Adobe Acrobat reader.
At the event? Visit customer service at any gate and a representative will be happy to assist you.
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